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QUESTION 19: Will Gallery Serpentine make a garment to my design or copy another design?
ANSWER1: Yes, we do ship to a number of countries around the world, mainly Europe,UK and USA.
ANSWER2: delivery for orders is usually up
to 6 weeks depending on our workload. Delays can occur during
peak periods such as pre Christmas, Halloween and New Year.
If you require your order by a certain
date please email us and confirm that we can meet your deadline.
ANSWER3: We accept payment by credit card (mastercard, visa, american express.
Please note, Discover and Swift cards do not work on our system,
paypal (extra charges apply), direct deposit (within Australia only), money orders
(within Australia only). Instructions for each payment type are available when you
'check out' after placing your order..
ANSWER4: Yes, we can exchange
garments that you are not happy with providing
they are in an unworn condition. There are no exhanges or credits
on shipping costs though.
ANSWER5: No, sorry we don’t have a
paper catalogue just the online website.
ANSWER6: Yes, we do have a separate wholesale
website, please email us if you are interested in wholesale.
ANSWER7: Yes, we have a custom fitting service
and will require you to send us some specific measurements
via email. Once your order has been placed we will contact
you about which measurements we will need.
ANSWER8: Check your measurements against
our sizing guide page and choose the size that
your measurements best fit into, there are size ranges for both men and women’s
garments.
If your measurements don’t fit into just one size you
may need a custom fitted garment.
We are happy to help with sizing, please email us if you have
any questions.
Please Note: Most of our corset styles should NOT be ordered using the measurements
on the sizing guide. These styles are ordered by waist measurement. Please contact us if you have any
questions about whether you will fit into our standard sizing.
ANSWER9: Yes, we can usually make a garment
from fabric that you supply.
Not all fabrics will be suitable though and we usually request
a sample swatch be sent to us first.
Supplying your own fabric for a corset usually reduces the
price by approx $10-00 (depending on the fabric).
Please email us about the requirements for specific types
of garments.
ANSWER10: As we are a Gothic clothing company
and usually don’t sew white or light coloured garments,
we find it very difficult to keep light coloured fabrics completely
clean during manufacturing and
they can pick up small marks from our sewing machines etc.
We do our best to keep them clean
but you may need to have a white or light coloured garment
cleaned after it has been made.
ANSWER11: Most of our corset styles are
sized by waist measurement and should be ordered several inches
smaller than your natural waist measurement (usually 4 –
5 inches smaller) Eg, if you have a natural waist of
28 inches and wish to order an Edwardian style corset then
the 24 inch size should be a good choice for you.
However, not everyone will fit into our standard sizes and
we are more than happy to help you
make the right choice.
Please email us if you are unsure about sizing. Please do not use the sizing guide when ordering corsets
except for the 'Front lacing Victorian' and 'Spanish Harlot' styles..
ANSWER12: Please refer to our Corset Lacing Guide here
ANSWER13: Our corsets are very sturdily
constructed but are not made with waist training as
their
main purpose.
They are designed for regular social wear and are not intended
for the daily high compression
required for waist training.
ANSWER14: Our corsets are made with a reinforced
outer fabric and are lined with cotton drill (twill).
They have a mixture of spiral and flat sprung steels and are
laced with very strong tubular nylon lacing.
ANSWER15:
We recommend cleaning by a reputable dry cleaner except for
printed or PVC corsets.
Printed or PVC corsets need to be hand washed in cool water
and then dried away from direct sunlight.
ANSWER16:
Yes, it is very safe to shop with Gallery Serpentine. We use
SSL 128 bit encryption to
protect your information.
When you
are entering your details you should see a padlock in the
bottom right corner of
your browser which means your browser
is in secure mode.
Double click the padlock for more information.
ANSWER17:
Delivery for orders is usually up to 6 weeks depending on
our workload.
Delays can occur during peak periods such as pre Christmas,
Halloween and New Year.If you
require your order by a certain
date please email us and confirm that we can
meet your deadline.
ANSWER18:
We will charge your credit card just prior to manufacturing
your garment/s. As we
have a queue of orders charging usually
occurs 1 - 3 weeks after we receive your details.
If you would
like your card to be charged on a specific date
please email
us on gsinfo@nightmachines.net
ANSWER19: No, Gallery Serpentine does not offer a custom design service and will not
make up garments that are not of our own design.
We suggest that you try a Dressmaker or Tailor near to where you live for garments that you
wish to have made from a specific design.
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